"Richard Oughton, Excellent"

This is a review for Richard Oughton in customer services, NOT Coventry BS. I have an old ISA account, but I have forgotten all my login details. I rang Coventry BS today & spoke with Richard Oughton. What a very efficient, friendly & helpful guy he is. Excellent!

"Very difficult to contact"

Another example in this dystopian country of an organisation failing its customers badly. Impossible to get through on the phone unless you wait and wait and wait, but the number of minutes wait time does not diminish. And for some queries, such as to activate a card, one has to call. Therefore, I'm stuck, cannot activate my card. Not acceptable.

"Useless website if you want to try and pay in to existing account"

Just spent half an hour on app and laptop trying to pay money into my Coventry account. What a shambles. Nowhere does it explain how to do this. The site is a joke. Everything you need except paying in details. Gave up and put the 5k into Premium Bonds. I would advise readers to go elsewhere the rates are no different.

"Be Careful With Coventry"

I put money in an ISA and two things happened. 1) Coventry improved their rates two days later but refused to alllow me to exercise the 14 day cooling off period and 2) Locked my money for an extra two months without paying any interest for that extra time.
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Reply; So now Coventry are trying to get my 1star review removed. They only like good reviews...

"Disgusting treatment after 30 years service"

Having been an account holder for 30 years without a single problem, not even entering overdraft, I received a letter out of the blue from Coventry's Crime Investigator stating that all of my accounts will be closed within 4 weeks. No explanation, no reason, no ask for supporting information, nothing. When I call the number provided the completely useless team state even they don't have the information "there is nothing on our system to explain this". How utterly incompetent. I guess by tomorrow I won't have any accounts with the Coventry. I wonder how they will return my money to me? Again, that's not detailed either. Do FCA get a say in this?

"I met Maria at the Tamworth branch…"

I met Maria at the Tamworth branch about opening a junior account, she’s really patient, helpful and passionate. That’s one of the best experience I ever had in a bank, definitely will think about this bank when need other products.

"Excellent staff"

Excellant staff
Knowledge high
Courtesy above and beyond
Service to the customers at all times
Is exceptional
We see Nik fir all our accounts and she is truly a asset to your company can not praise her too highly and we go back many years

"Coventry Building Society ISA"

Quick understanding of the issue with my ISA set up and a very flexible and knowledgeable response to resolving the problem to my total satisfaction from Richard at the Nottingham Branch. Excellent and friendly service on deadline day. Thank you.

"Coventry Building Society "

Coventry Building Society
poor handling of my daughter’s Junior ISA transfer following her recent 18th birthday.

We did not receive any prior notification from Coventry Building Society regarding the process of accessing or transferring her Junior ISA funds once she turned 18. As a result, I contacted your customer service team to ask how the funds would be transferred to her current account. We were then sent a form, which my daughter completed and returned.

Today, we received a letter rejecting the form, stating that ID was not attached. However, at no point in the original communication were we asked to include ID or told that it needed to be certified by a doctor, solicitor, or teacher. Now we are being asked to pay for professional certification, which is unreasonable and should have been clearly stated from the beginning.

Furthermore, when I called today to clarify why original ID documents cannot be accepted, your representative could not give a clear answer. When I asked to raise a complaint, I was told that I could no longer speak on behalf of my daughter as she is now 18. While I understand that she is now the account holder, this change was recent, and your representative showed no empathy or willingness to assist her as a new adult handling a financial matter for the first time.

The staff member then began questioning my daughter about her Despite confirming her identity with date of birth, address, and account balance, she answered all but when she asked her interest rates she understandably did not know. your team refused to proceed, stating that because she couldn't recall her interest rate, she could not raise a complaint. This is both inappropriate and unacceptable.

Additionally, when my son asked a simple question about the nearest branch for ID verification, the same staff member responded rudely and refused to speak to anyone except my daughter—who is barely 18 and not yet confident in managing such issues alone.

This entire experience has caused unnecessary stress and delay. The process should have been clear, supportive, and timely, especially for young adults who are dealing with financial matters for the first time.

**I request the following:**

1. A full explanation of why clear instructions were not provided in the initial correspondence.
2. A more accessible way to verify ID without requiring costly certification.
3. An investigation into the behavior and handling of our call by your staff.
4. Immediate processing of my daughter’s Junior ISA transfer to her HSBC account.

I expect a prompt written response to this complaint. If I do not receive a satisfactory reply within 14 days, I will escalate this matter to the Financial Ombudsman Service.

Yours sincerely,
Shumaila imran

"Little Hitlers"

Little Hitlers, my partner went into the Coventry to pay in some bags of coins we had saved and she was given the third degree as to where it had come from. I had the same issue when I had an account with them, I tried to pay in some cash and it was refused I was told I had to pay it in to my business account because of money laundering I couldn't believe it how pathetic. I could understand if I was paying in thousands every day so I closed my account and my partner will be doing the same, even the bank I went with said they were idiots.