"Good magazine, Bad service "

Good magazine, but any company that makes it as difficult as possible to cancel automatically loses 2 stars. Fortunately I paid on PayPal so I just cancelled the automatic payment on there. Job done 🖕😁😂

"Complete Scam .... Small print will screws you"

-------------Update 4/4/25-------------
Saw the reply below... just lip service..... as I have contacted customer service who said they wouldn't refund and seemed not to care.

It's their business model to:

Auto-renew
Not tell you
Not notify you they are taking money
The name that appears on your bank statement is different from the company you paid

In the online billing world, it's an old trick, and they have even given it a name : "The Golden Roll Over"

SCAMMERS - SCAMMERS - SCAMMERS

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It seems I'm having the same issues with this company as everyone else.

I bought your subscription as a 1-year present, but you auto-renewed and I didn’t know as I wasn’t getting the magazine as it was being sent to a friend.

I've unintentionally paid this company several years’ subscriptions. Enough is enough, please refund me this year's payment and cancel the subscription.

I do not want another year's subscription, I would like a refund for the money you took out of my bank account a few days ago. I’ve not received any magazines yet!

I hadn’t realised you had been taking funds from my account, and never received any email notifications from you, that you were about to take funds out of my account again.

And it looks Like I'm not the only one with a rating of 1 star on Trust Pilot

"Beware thier policies"

Yep just to join the rest of these reviews. Beware of their subscription policy. No stops on accidental repeats even though they have not sent anything out yet and have been notified. I guess they generate a fair bit of income from these situations.

"Out right thieves"

Out right thieves!

My partner has been a loyal subscriber for about 5 years now receiving Trail magazine as a gift for my brother in law. this year it autorenewed in January (not due until March 24 - so 2 months early! (direct Debit for a subscription that starts with the March issue. He immediately rang and cancelled as intended to cancel this year anyway to be told that he couldn't get a refund for my coming years subscription March 25 to March 26! After seeking advice from Martin Lewis I was advised he only needs to give them a months notice.. which he did and they still won’t refund. He has asked a number of different ways for a refund for the coming 12 months to be told no way.... surely this cannot be in the spirit of treating a customer well and also not what the law stipulates!

We want to warn anyone out there who is considering subscribing or renewing please do not do so using direct debit. They are unfair and punitive terms and i would not do business with these guys on this basis.

"Currently incensed"

Currently incensed. I have been loyal subscriber for about 5 years now receiving Trail magazine as a gift for my brother in law. this year it autorenewed in January on direct Debit for a subscription that starts with the March issue. I immediately rang and cancelled as i was going to cancel this year anyway to be told that i couldn't get a refund for my coming years subscription March 25 to March 26 as i had signed up for direct debit in 2024 and their T&C's allow them to take an autorenewal. I have asked a number of different ways for a refund for the coming 12 months to be told no way.... surely this cannot be in the spirit of treating a loyal customer fairly. I really do want to warn anyone out there who is considering subscribing or renewing please do not do so using direct debit. They are unfair and punitive terms and i would not do business with these guys on this basis.

"Don't turn up"

I think am in the same boat as everybody else. Tv magazine turns up once a month. I keep phoning them they add a week.
This subscription will last 30 years at this rate

"Very poor quality paper"

Very poor quality paper. If you are going to print out, please ensure that paper is at least acceptable quality. This is not ok. I already know your response to this - sustainability, caring for environment, recycling. I will deal with this for a year as I subscribed, but I am not planning to renew after.

"Never received my magazine"

Never received my magazine, chased a few times and live chat told me it had been despatched and to wait a bit longer due to Christmas. Eventually had to chase again for a refund as magazine is now out of stock.

"Terrible"

Despite having an active subscription I can never access grazia online. Always have to reset my account password, then prompted to pay and subscribe even though I already am. When I click log in again the link doesn’t work. The user experience is absolutely rubbish and clunky. So frustrating to have this happen time and time again, given the expense. After 8 years of loyalty I am seriously considering cancelling my subscription as I no longer want to pay for the unreliability and the ongoing hassle.

"Be wary before signing up for subscription."

Took out a subscription which we thought was for one year. They have now taken payment for another year and are refusing to refund this payment despite us contacting them within 14 days of the payment being taken to say we no longer wish to receive the magazine.